Shipping

Order Fulfillment

FiveStar Phones ship Monday to Fridays with both USPS / Canada Post, UPS and FedEx. Orders for telephones will generally take a couple days to process through our workshops, and they will then ship on the next available shipping day following completion. Indicated shipping rates specified are valid within the continental US and Canada.

Payment terms

• All prices are quoted in US dollars.
• We accept cash, credit cards, PayPal and International Money Orders.

Shipping:

Courier requests can be accommodated but ONLY with a recipient FedEx or UPS account number for duty and taxes, otherwise all International shipments will be filled through UPS Standard, please contact oldphoneguy@oldphoneworks.com for more information

To USA and Canada

• We are now shipping with UPS, FedEx or the Post Office 
• Once a product has been shipped we have no control over transit times.  The post office will not generally consider a package to be "lost" until it is overdue by at least 30 days.
• Even if delivery takes beyond delivery expectation set by the Post Office, you can rest assured that 99.9% of packages do eventually arrive.
• For packages that are lost (as determined by the Courier), or damaged, we do offer full replacement value insurance on all shipments.
• If you require a faster shipping time, please contact us and we will provide information on expedited, added cost, alternatives.

We accept the following payment methods:

Return Information

FiveStar Phones offer a 14 day hassle free return and exchange policy.

If you are not completely satisfied with you purchase, you can return it for credit, exchange, or refund within 14 days of the invoice date.

• Pack your return very well. Damages and any required repairs will be subtracted from refund.
• Contact us prior to shipping at 1-800-843-1320 or via email at oldphoneguy@oldphoneworks.com and we will provide you with a Return Authorization Number (RAN) and shipping instructions.
• Put the RAN on the box.
• Customers are responsible for any shipping costs related to a return or exchange.
• You may be responsible for a re-stocking fee of up to 20%. 
• Returns sent without an RMA number will also be subject to a $15.00 administration fee 

Shipping Information